At Tristan Notebooks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and return policy:
Return Eligibility
You have 14 days from the date of delivery to return your items. To qualify for a return, the item must be unused, in its original packaging, and in resalable condition.
How to Return an Item
Contact us via email at [email protected] within 14 days of receiving your order.
Provide your order number and a description of the item you wish to return.
We will provide instructions on how to return the product.
Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Refunds
Once we receive the returned product and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account after processing.
Damaged or Defective Items
If your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping at no cost to you.
Non-Returnable Items
Certain items, such as personalized products, cannot be returned. Please ensure you review the product details carefully before placing an order.